Cookies & Privacy Policy
Last updated: 2026
This policy explains how Two Ways (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or place an order with us. Two Ways is the data controller. If you have any questions, please contact us at info@twowayscafe.com.
Who we are
Two Ways is an independent café in Bristol, operating Two Ways Café (6 Queens Avenue, Clifton, BS8 1SB) and Two Ways Coffee & Bakes (24 Bond Street, City Centre, BS1 3LX).
What information we collect
Depending on how you use our site, we may collect:
- Enquiries and bookings: your name, email address, phone number, preferred date and anything you include in your message.
- Orders: your name, billing and delivery address, email, phone number and order details.
- Payments: card payments are processed securely by Stripe. We never see or store your full card details.
- Newsletter: if you sign up, your email address.
- Website usage: like most websites, we use cookies to make the site work and to understand how it is used (see Cookies below).
How we use your information
- To take and fulfil your orders, including click & collect and delivery.
- To respond to your enquiries and booking requests.
- To send you our newsletter, only if you have opted in. You can unsubscribe at any time.
- To operate, secure and improve our website.
Our legal basis (UK GDPR)
- Contract: to process and fulfil the orders you place with us.
- Legitimate interests: to run our business, respond to enquiries and keep our site secure.
- Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
Cookies
Cookies are small files stored on your device. We use:
- Essential cookies that are needed for the website and shop to work, for example remembering the items in your basket and keeping the checkout secure. The site will not work properly without these.
- Analytics cookies that help us understand how visitors use the site so we can improve it, where these are in use.
You can control or delete cookies through your browser settings. Please note that blocking essential cookies may stop parts of the site working.
Who we share your information with
We only share your information with trusted providers who help us run our business, including our secure payment processor (Stripe), our gift card provider (GiftPro) and our website hosting and email providers, where needed to fulfil your order. We never sell your personal information.
How long we keep it
We keep your information only as long as necessary for the purposes above, or as required by law, for example order and tax records.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. To exercise any of these, please email us at info@twowayscafe.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
For any privacy questions or requests, please contact us at info@twowayscafe.com.